Frequently Asked Questions

We are located in Dickson, Alberta just 20 miles west of Innisfail.  From Innisfail go West on Highway 54 towards Spruce View, then turn South at Spruce View towards Dickson for 2 miles.  Our store is in on the East side of the road.  Please see the map on the ‘Contact’ page for further directions.

We are open from May-December, Wednesday-Saturday from 10am-5pm.

14 years!

Sorry, we do not offer studio tours.

Sorry, all of our time is used to produce our pottery for retail purposes and we do not offer lessons.

Please see our “Where to Buy” Locations page for more information.

You can use our pottery in the oven, microwave oven, dishwasher and freezer.  We do not recommend taking product directly from the freezer to the oven.  Do not place on the electric burner or open flame. The bottom of the flat surface must be completely covered with food or water to maintain an even heat, preventing thermal shock.

Yes, our glazes are ‘lead free’ and ‘food safe’.

Your order will take 4-6 weeks for you to receive it.  Depending on product availability you may receive it sooner.

Due to the hand made nature of pottery, every piece is different. Every effort is made to have the work be consistent in color and size.

Yes, you can, however, we recommend that for place setting orders and other items that need to match that they all be ordered at the same time.  This is so your pieces can be fired together having a better chance of matching.

Yes, products may be returned within 30 days of purchase; however, shipping charges are not refundable.  Returns will be dealt with on an individual bases.  If the product has a material defect then it will be exchanged, if the product has been damaged due to improper care then there will be no return.  Common sense applies.

Yes, when making your purchases, please inform the sales associate that you would like to have your purchases shipped.

We ship our pottery through Canada Post and have great success. The cost of shipping is a minimum charge of $15 plus 10% of the total purchase price.

Here are the basic steps to register your wedding with us:

      1.  Click on 'Registries' then choose Create Your Registry. 

      2.  Click on 'Back to Shop' and choose your color and items that you wish to receive for your wedding. 

      3.  After each item is chosen then click on ‘add to registry’, be sure to enter the proper quantity that you wish to receive. 

      4.  When you are done shopping click on‘ Registry Info’.

      5.  Be sure to fill out all of the questions on the Info page.

a.       Registry Title:  is the name of both the bride and groom

b.      Registry Description: is a brief write up about the couple and why you chose to register at Gammel House Pottery.  Be sure to include your shower and wedding dates!

c.       Registry photo:  Upload a photo of the two of you so your guests can see you!

d.      Personal Information:  We need this so we can contact you with any questions and also to ship you your gifts.

      6.  Review your items and information.

      7.  Submit the Registry to us for approval and review!  We just want to make surethat everything is correct before we activate it onto our site.  If you have     any changes you can always call us and we can change the registry for you.

      8.  Once we review your registry it is now active and your guests can shop.

      9.  You will receive your purchased gifts by mail in one shipment from us shortly following your wedding date.

    10. CONGRATULATIONS!  We are proud to be a part of your new life together ‘Living Beautifully with Handmade Craft’.

Here are the basic steps to purchasing from the registry:

      1.  Click on Registry and select your wedding couple. 

      2.  All the items the wedding couple chose will appear on the screen and you can begin shopping.

      3.  Choose your gifts and when you have made your final selections proceed to our secure check out.

      4.  We will send you a hand crafted gift card containing a description of your purchase to give the Bride &Groom.

      5.  All the wedding gifts will be shipped at the same time directly to the Bride & Groom.

      6.  You are always welcome to contactus with any questions.

      7.  You are able to purchase your gift through the shop if you choose and not through the internet.  We would love for your to come and visit us or you can call or e-mail us with your order as well.

      8.  Enjoy the wedding day!